Service Engineer II
Job Summary
Working remotely in a full-time capacity, the Service Engineer II will collaborate with developers, testers, and program managers to design, operate, and enhance large-scale computer-based services while ensuring compliance with quality and cost standards.
Key responsibilities
- Analyze current service delivery systems and identify improvements to enhance service delivery and meet key performance indicators (KPIs)
- Troubleshoot and engineer solutions for service issues, ensuring minimal disruption to caregivers and business operations
- Collect and analyze metrics related to service availability and performance to support service intelligence analysis
Required qualifications
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or a related field
- At least 2 years of relevant experience
- Experience in automation related to deployment and recovery processes
- Familiarity with n-tier solutions and resilience modeling
- Proficiency in web services, virtualization, and cloud concepts
Complete Job Description
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