Service Engineer II
Job Summary
Working remotely on a full-time basis, the Service Engineer II will collaborate with developers, testers, and program managers to design, operate, and enhance large-scale computer-based services while ensuring compliance with quality and cost standards.
Key responsibilities
- Analyze and improve the current service delivery system to meet KPIs and enhance caregiver scenarios
- Troubleshoot service issues and engineer solutions to minimize disruption, while participating in disaster recovery drills and incident response management
- Collect and analyze metrics to support service intelligence and ensure production solutions are reliable and effective
Required qualifications
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent experience
- 2 or more years of related experience in automation and n-tier solutions
- Experience with resilience modeling and simulating service outages
- Demonstrated expertise in web services, virtualization, and cloud concepts
- Knowledge of infrastructure and server products, including Windows Server and SQL Server
Complete Job Description
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