Service Excellence Group Lead

Job Summary

A company is looking for a Group Lead Service Excellence to oversee their modern workplace technology infrastructure and manage their internal help desk operations.

Key Responsibilities:

• Lead, mentor, and motivate a team of help desk technicians
• Provide advanced technical support for Microsoft 365 applications and troubleshoot end user device issues
• Collaborate with external vendors, enhance internal help desk processes, and implement best practices for support operations

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
• Proven experience in managing a help desk or technical support team
• Proficiency in Microsoft 365 suite and modern workplace technologies
• Strong knowledge of end user devices, operating systems, and software
• Vendor management experience, including contract negotiation and performance evaluation