Service Experience Advocate

Job Summary

A company is looking for a Service Experience Advocate - Home Services.

Key Responsibilities

• Serve as the main point of contact for policyholders, contractors, and carrier partners
• Monitor service-level agreements (SLAs) and proactively intervene to prevent delays
• Coordinate activities among internal teams and ensure timely resolution of service files

Required Qualifications

• Bachelor's degree or equivalent combination of education and at least 5 years of experience
• Mastery of all service lines and lifecycle processes
• Certifications: Cotality Claims Level I Certified and Xact Level 1 Certified
• Understanding of service workflows related to Water, Roofing, Reconstruction, and Windows
• Strong project management and team leadership skills