Service Experience Manager
Job Summary
Focused on delivering a world-class support experience, the full-time Service Experience Manager will manage customer relationships, support onboarding, and drive operational excellence in a remote capacity.
Key responsibilities
- Manage existing customer relationships to enhance satisfaction, retention, and value delivery
- Support customer onboarding and identify training needs to improve product utilization
- Collaborate with account teams to identify risks of customer dissatisfaction and develop action plans
Required qualifications
- 2+ years of experience in a customer-focused technical environment
- Experience delivering and supporting solutions for complex enterprises
- Ability to prioritize effectively in a dynamic work environment
- Native Japanese or N2-N1 level proficiency for communication with clients
- Understanding of Cloud solutions and operational excellence methodologies (e.g., ITIL/ITSM) is a plus
Complete Job Description
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