Service Experience Manager
Job Summary
Focused on delivering exceptional support experiences, the full-time remote Service Experience Manager will manage customer relationships, drive operational excellence, and support the adoption of Teradata products and services across various locations in Japan.
Key responsibilities
- Manage existing customer relationships to enhance satisfaction, retention, and operational excellence
- Support customer onboarding and identify training needs to improve product utilization
- Collaborate with account teams to identify risks of customer dissatisfaction and contribute to action plans for mitigation
Required qualifications
- 2+ years of experience in a customer-focused technical environment
- Experience delivering or supporting solutions for complex enterprises
- Fluency in Japanese (native or N2-N1 level) for communication with clients
- Understanding of cloud solutions and operational excellence frameworks (e.g., ITIL/ITSM) is a plus
- Strong organizational skills and ability to lead virtual teams effectively
Complete Job Description
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