Service Innovation Manager

Job Summary

Leading the design and evolution of service models, the full-time remote Service Innovation Manager will own service requirements across products, manage service design lifecycles, and drive end-to-end service delivery initiatives to ensure successful implementation and scalability in real-world environments.

Key responsibilities

• Define and manage all service requirements across products, features, and programs
• Lead the design of end-to-end service delivery models, ensuring scalability and customer readiness
• Oversee the service design lifecycle from concept through operational handover and continuous improvement

Required qualifications

• Proven experience in service design, service management, or technical delivery leadership
• Strong project management skills, including planning and stakeholder coordination
• Solid understanding of service lifecycle management and cost modeling
• Experience in healthcare or medical software environments
• Strong analytical thinking and decision-making capabilities