Service Level Agreement Analyst

Job Summary

A company is looking for a Service Level Agreement Analyst.

Key Responsibilities

• Oversees the development, implementation, and management of Service Level Agreements (SLAs)
• Coordinates communications between functional areas and clients to ensure service offerings meet specifications
• Identifies service improvements to enhance customer satisfaction and ensures timely implementation

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field
• Five or more years of experience in service delivery management or SLA management
• Strong understanding of ServiceNow SLA Tables and SLA management tools
• Familiarity with service management frameworks such as ITIL or COBIT
• Experience with healthcare or Medicare/Medicaid related services is preferred