Service Level Management Analyst

Job Summary

A company is looking for a Service Level & Availability Management Analyst to join their team remotely.

Key Responsibilities

• Support service level and operating level commitments within ITSM processes using the ServiceNow platform
• Monitor and report on service levels, operating levels, and application availability commitments
• Prepare reviews and educate teams on service level and availability topics to enhance organizational awareness

Required Qualifications

• Minimum 3 years of experience with core ITSM processes in ServiceNow
• ITIL Foundations Certified with knowledge of Incident Management and Business Continuity
• Practical knowledge of tools such as Excel, Power BI, and ServiceNow Reporting
• Bachelor's degree from an accredited college/university or equivalent work experience