Service Management Head

Job Summary

A company is looking for a Head of Service Management.

Key Responsibilities:

• Manage the Change, Problem, and Incident Management functions
• Define, implement, and continuously improve service management processes
• Oversee and influence service management tools

Required Qualifications:

• 10+ years of experience in Service Delivery, Problem Management, or Incident Management
• 5+ years of Service Management leadership
• ITILv3 or later certification required
• Six Sigma or TQM process expertise is highly desirable
• Bachelor's degree or equivalent experience