Service Management Specialist

Job Summary

A company is looking for a Services Management Specialist.

Key Responsibilities

• Act as the primary point of contact for service-related matters, coordinating between customers and internal teams
• Develop and communicate clear action plans, ensuring accountability and ownership
• Analyze data and trends to enhance service delivery and prepare reports for operational reviews

Required Qualifications

• 6+ years of relevant work experience, preferably with large technical accounts
• Strong understanding of Customer Support environments
• Knowledge in technical areas such as core & edge routing, switching technologies, or network management
• BS/BA degree in a related field or equivalent project management experience is desirable