Service Manager

Job Summary

A company is looking for a Service Manager.

Key Responsibilities:

• Provide outstanding technical customer service and support for product configuration, functionality, and complex issues
• Build and maintain client relationships, manage customer requirements, and ensure high levels of quality and customer satisfaction
• Analyze support requests, communicate bugs, and maintain accurate documentation

Required Qualifications:

• Extensive working knowledge of Neo products including new releases
• Ability to diagnose and resolve technical issues and provide consultative guidance to customers
• Experience in managing customer expectations and maintaining SLA guidelines
• Strong problem-solving and analytical skills to determine root causes and recommend changes
• Ability to create knowledge base articles for customer-facing solutions