Service Manager

Job Summary

A company is looking for a Service Manager, responsible for ensuring long-term success and value realization across assigned accounts.

Key Responsibilities

• Lead service governance meetings and maintain proactive customer engagement
• Guide customers through best practices and operational improvements
• Coordinate delivery teams and monitor engagement performance

Required Qualifications

• Background in SaaS services delivery, consulting, or managed services leadership
• Bachelor's degree preferred
• 5-7 years of experience with enterprise customers in software or IT infrastructure
• Strong project management and analytical skills
• Ability to operate independently and propose innovative solutions