Service Manager

Job Summary

A company is looking for a Service Manager I to manage and lead a team of Field Engineers in delivering quality IT services to clients.

Key Responsibilities

• Act as an escalation point for critical client issues and manage communication with customers
• Oversee scheduling, time management, and service backlog to ensure efficient operations
• Mentor and motivate team members while managing performance and conducting employee reviews

Required Qualifications

• 3+ years of relevant technical experience
• 3+ years of management or leadership experience, or completion of a leadership academy
• Experience in supporting infrastructure environments and managing various IT technologies
• Knowledge of ITIL standards; ITIL Foundations V3 or V4 certification is highly desired
• Demonstrable experience in incident, problem, and change management