Service Manager

Job Summary

A company is looking for a Service Manager I to manage and lead a team of Field Engineers in delivering quality IT support to clients.

Key Responsibilities

• Act as an escalation point for critical client issues and manage communication with customers
• Mentor and motivate team members while managing performance and ensuring adherence to service level objectives
• Oversee scheduling, time management, and service backlog to ensure efficient operations and high performance

Required Qualifications

• 3+ years of relevant technical experience
• 3+ years of relevant management or leadership experience, or completion of a leadership academy
• Experience in supporting infrastructure environments and managing technologies such as Windows Server and Microsoft 365
• Knowledge of ITIL standards, with ITIL Foundations V3 or V4 certification highly desired
• Demonstrable experience in incident, problem, and change management