Service Manager

Job Summary

A company is looking for a Service Manager to join their Global Managed Services team.

Key Responsibilities

• Oversee IT service delivery for Microsoft Business Applications, ensuring alignment with client needs
• Manage service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality
• Cultivate strong client relationships and coordinate communications between stakeholders

Required Qualifications, Training, and Education

• Proven experience in Service Management or a similar role within a Managed Services environment
• Understanding or experience with the ITIL framework
• Strong organizational skills to manage multiple client accounts simultaneously
• Dedication to ensuring client satisfaction and delivering value
• Ability to work autonomously and as part of a team