Service Manager

Job Summary

A company is looking for a Service Manager (US Remote).

Key Responsibilities

• Support operational oversight for assigned customer accounts and maintain communication regarding service updates and issue progress
• Serve as the primary intake point for customer operational requests and coordinate routing to appropriate internal teams
• Monitor accounts for signals of dissatisfaction and escalate concerns as appropriate

Required Qualifications

• A bachelor's degree or equivalent qualification in a technical, business, or related field is preferred but not required
• Demonstrated experience owning post-sale customer relationships
• Proven ability to identify and escalate customer risk early
• Working understanding of modern managed services environments, including networking and cloud productivity platforms
• Prior experience in a Managed Service Provider (MSP) or IT services organization is preferred