Service Manager

Job Summary

Fluent in English and Mandarin, the remote Service Manager will support top B2B partners in China by managing client relationships, monitoring service cases, and ensuring satisfaction through effective communication and collaboration.

Key responsibilities

• Support top clients by handling escalations and resolving complex issues
• Monitor ongoing cases in the CRM to ensure timely attention and resolution
• Provide regular updates to clients and gather feedback to enhance service quality

Required qualifications

• Fluency in English and Mandarin, both spoken and written
• Experience with CRM systems and data analysis tools like Tableau and SQL
• Ability to quickly learn new information and focus on results
• Experience in the travel industry, especially in account or service management
• Strong sense of empathy and ability to manage multiple tasks effectively