Service Manager

Job Summary

Fluent in English and Korean, the full-time remote Service Manager will support top B2B partners in South Korea by managing client relationships, handling escalations, and ensuring smooth operations through effective communication and performance tracking.

Key responsibilities

• Support key clients by addressing escalations and resolving complex issues
• Monitor ongoing cases in the CRM to ensure timely attention and resolution
• Communicate regularly with clients to provide updates and ensure satisfaction

Required qualifications

• Fluency in English and Korean, both spoken and written
• Experience with CRM systems and data analysis tools
• Ability to quickly learn new information and focus on results
• Experience in the travel industry or B2B account/service management
• Strong sense of empathy and ability to manage multiple tasks effectively