Service Manager

Job Summary

Responsible for managing the operational deliverables of an airline's media cycle, the full-time remote Service Manager will create and track timelines, oversee media delivery, and ensure high-quality standards while collaborating with internal and external stakeholders.

Key responsibilities

• Act as the focal point for all operational tasks and services related to airline media cycles
• Manage timelines and project delivery, ensuring on-time execution and quality assurance
• Monitor and resolve delays in the delivery process, communicating changes to all impacted teams

Required qualifications

• Expertise in digital distribution supply chain principles
• Strong understanding of video/film formats and distribution workflows
• Experience with IFE digital supply chain and OEM relationship management
• Proven ability to work independently and manage multiple priorities
• Strong analytical skills with a focus on data-driven decision-making