Service Manager

Job Summary

Supporting top B2B partners in Africa, the full-time remote Service Manager will handle escalations, monitor ongoing cases, and ensure client satisfaction while collaborating with internal teams.

Key responsibilities

• Be the primary contact for key partners, addressing escalations and resolving complex issues
• Monitor cases in the CRM to ensure timely resolution and intervene when necessary
• Provide regular updates to clients and maintain ongoing communication to assess satisfaction

Required qualifications

• Fluent in English, both spoken and written
• Experience with CRM systems and data analysis tools like Tableau and SQL
• Proven ability to learn quickly and focus on achieving results
• Experience in the travel industry, particularly in account or service management
• Strong sense of empathy and ability to manage multiple tasks effectively