Service Manager for Malaysia & Singapore

Job Summary

Fluent in English and Malay, the full-time remote Service Manager for Malaysia & Singapore will manage key B2B partner relationships, handle escalations, and ensure client satisfaction while monitoring service metrics and collaborating with internal teams.

Key responsibilities

• Support top clients by addressing escalations and resolving complex issues
• Monitor ongoing cases in the CRM to ensure timely resolutions and client satisfaction
• Track performance metrics using tools like Tableau and SQL, and provide regular updates to clients

Required qualifications

• Fluency in English and Malay, both spoken and written
• Experience with CRM systems and data analysis tools
• Ability to quickly learn new information and focus on results
• Experience in the travel industry, particularly in account or service management
• Strong sense of empathy and ability to handle multiple tasks under pressure