Service Manager - Israel

Job Summary

Fluent in English and Hebrew, the full-time remote Service Manager - Israel will support top B2B partners by managing escalations, monitoring ongoing cases, and ensuring client satisfaction through regular communication and performance tracking.

Key responsibilities

• Support a select group of key partners by handling escalations and resolving issues
• Monitor ongoing cases in the CRM to ensure timely attention and resolution
• Communicate regularly with clients to provide updates and ensure satisfaction

Required qualifications

• Fluency in English and Hebrew, both spoken and written
• Experience with CRM systems and data analysis tools like Tableau and SQL
• Ability to quickly learn new information and focus on results
• Experience in the travel industry, including roles in account or service management
• Strong sense of empathy and capability to manage multiple tasks effectively