Service Manager (Japan)

Job Summary

Fluent in English and Japanese, the full-time remote Service Manager (Japan) will manage key B2B partner relationships, handle escalations, monitor service metrics, and ensure client satisfaction through regular communication and collaboration with internal teams.

Key responsibilities

• Support top clients by addressing escalations and resolving complex issues
• Monitor ongoing cases in the CRM to ensure timely attention and resolution
• Provide regular updates to clients and gather feedback to enhance service delivery

Required qualifications

• Fluent in English and Japanese, both spoken and written
• Experience with CRM systems and data analysis tools like Tableau and SQL
• Proven ability to learn quickly and focus on results
• Experience in the travel industry, including roles in account or service management
• Strong sense of empathy and capability to manage multiple tasks effectively