Service Network Dispatcher

Job Summary

Coordinating teams and ensuring efficient operations, the full-time Solar Service Network Dispatcher will schedule and dispatch Field Service Partners for troubleshooting and maintenance of residential solar systems in a remote environment, providing timely service and a seamless customer experience.

Key responsibilities

• Review and triage incoming service requests, creating and managing work orders within the CRM system
• Assign service requests to appropriate field service partners and monitor the status of dispatched tickets for timely completion
• Provide updates on field service activities to internal teams and participate in cross-departmental meetings to align on operations

Required qualifications

• At least 2 years of customer service experience; 3+ years preferred
• Experience in dispatch coordination or similar roles is a plus
• Background in photovoltaic (solar) or civil construction is an advantage
• Basic proficiency in Google Workspace and a typing speed of 50+ WPM