Service Operations Administrator

Job Summary

A company is looking for a Service Operations Admin to manage key processes that enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Manage the creation, accuracy, and delivery of service quotes
• Collaborate with service teams to monitor and enforce Key Performance Indicator metrics
• Oversee the execution of Customer Satisfaction (CSAT) and Net Promoter Score (NPS) programs

Required Qualifications

• Bachelor's degree in business administration, Operations Management, or related field experience
• 1+ years of experience in service operations or a similar analytical role
• Proficiency in data analysis and reporting tools
• Experience with CRM systems and service management tools
• ITIL certification is a plus