Service Operations Administrator

Job Summary

Supporting the efficient delivery of services across client accounts, the full-time remote Service Operations Administrator will manage administrative and operational workflows, maintain accurate records, and ensure data integrity while coordinating equipment and resource changes.

Key responsibilities

• Maintain accurate records of client sites, equipment locations, and account configurations throughout the account lifecycle
• Monitor service management platforms for incoming requests and ensure timely follow-through and clear communication
• Coordinate service requests and manage asset ownership assignments, ensuring accurate documentation and cross-functional alignment

Required qualifications

• Minimum of 2 years experience in service operations, account coordination, or a related administrative role
• Strong data entry and record-keeping skills with a high degree of accuracy
• Experience with service management or ticketing platforms (e.g., ServiceNow or similar)
• Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features (e.g., SmartSheet or similar)
• Ability to manage multiple priorities and adapt to reactive, fast-changing workloads