Service Operations Administrator

Job Summary

Supporting the efficient delivery of services across client accounts, the full-time remote Service Operations Administrator will manage key administrative workflows, maintain accurate records, and coordinate equipment changes while ensuring data integrity and timely processing of service requests.

Key responsibilities:

• Maintain accurate records of client sites, equipment locations, and account configurations throughout the account lifecycle
• Monitor service management platforms for incoming requests, triaging and routing items for timely follow-through
• Generate and manage customer labels for mailing, coordinating workflows for batching, packaging, and shipment

Required qualifications:

• An associate degree and 2 years of experience or equivalent experience
• Experience handling high-volume document processing, label generation, and mailing workflows
• Strong data entry and record-keeping skills with a high degree of accuracy
• Ability to work independently with minimal supervision once trained