Service Operations Analyst

Job Summary

Acting as the operational point person for one or more service delivery pods, the full-time Service Operations Analyst will manage workflows, enhance client health monitoring, and coordinate support projects in a remote environment.

Key responsibilities

• Oversee operational ownership of service delivery pods, ensuring visibility into actions, risks, and dependencies
• Drive client health monitoring and QBR readiness, tracking action items and service concerns to completion
• Coordinate support-related projects and manage timelines, ensuring clear communication and accountability across teams

Required qualifications

• 3+ years of experience in service operations, business operations, or project coordination, preferably within an MSP or IT services environment
• Experience with operational tools such as Monday.com, ConnectWise Manage, Power BI, or Excel
• Ability to manage multiple cross-functional priorities in a fast-paced environment
• Strong judgment in ambiguous situations and capability to drive resolutions directly
• Willingness to operate as a senior individual contributor in an evolving role