Service Operations Manager

Job Summary

A company is looking for a Manager, Service Operations.

Key Responsibilities

• Lead and develop Service Operations Team Leads for high-quality performance
• Ensure end-to-end service delivery, SLA compliance, and client satisfaction
• Drive capacity planning and operational efficiency through process improvements

Required Qualifications

• Bachelor's degree or equivalent practical experience
• 5+ years of experience in operations or service delivery leadership
• Proven success managing teams in high-volume, deadline-driven environments
• Strong expertise in capacity planning and KPI-driven management
• Experience working cross-functionally to achieve complex service outcomes