Service Operations Manager

Job Summary

A company is looking for a Manager, Service Operations.

Key Responsibilities

• Lead and coach engineering teams to ensure technical excellence and accountability
• Deliver services that meet or exceed SLAs, KPIs, and customer expectations
• Build and maintain transparent client relationships to align engineering support with business needs

Required Qualifications

• Proven experience leading engineering or technical support teams in a managed services or enterprise IT environment
• Solid understanding of core IT operations concepts and their integration within a global service delivery model
• Demonstrated ability to develop and mentor engineering teams, fostering a culture of accountability and high performance
• Experience supporting complex customer environments with strict SLAs and high availability service expectations
• ITIL Foundation certification or practical ITIL experience strongly preferred