Service Operations Quality Specialist

Job Summary

A company is looking for a Service Operations Quality Specialist.

Key Responsibilities:

• Audit Individual Operations team members on processes
• Coach team members for improvement against quality metrics
• Provide reporting on performance and key areas of quality improvement to senior leadership

Required Qualifications:

• Experience in the process of Coverage Determinations in Healthcare
• Ability to conduct effective coaching sessions
• Data collection, management, and analysis
• Planning and organizing
• Effective interaction with stakeholders