Service Operations Representative

Job Summary

A company is looking for a Service Operations Representative to ensure seamless service for Mid Market customers.

Key Responsibilities

• Manage and resolve complex service requests and operational issues for Mid-Market customers post-implementation
• Ensure accurate documentation and proactive management of service tickets, addressing critical requests promptly
• Serve as the main point of contact for external vendors and collaborate with internal teams to meet service requirements

Required Qualifications

• Bachelor's Degree preferred
• Experience in service resolution management and operational support
• Strong analytical skills and decision-making abilities
• Ability to manage multiple projects and prioritize tasks effectively
• Comfort with ambiguity and ability to act independently