Service Operations Specialist

Job Summary

Managing complex service resolutions for Mid-Market customers, the remote Service Operations Representative will ensure seamless service post-implementation, handle operational challenges, and collaborate across teams to uphold quality standards.

Key responsibilities

• Manage and resolve incoming service requests and operational issues for Mid-Market customers post-implementation
• Ensure ticket quality control and proactive management of service requests to maintain account health
• Serve as the main point of contact for external vendors, coordinating service adherence and internal communication

Required qualifications

• Bachelor's Degree preferred
• Experience in managing complex customer service operations
• Strong analytical skills with proven decision-making abilities
• Ability to influence and collaborate across various organizational functions
• Comfort with ambiguity and ability to act using sound judgment