Service Operations Supervisor

Job Summary

A company is looking for a Service Operations Supervisor to oversee daily tasks and workflow of a team of associates.

Key Responsibilities

• Supervise administrative functions and manage backlog and quality for a team of Operations/Customer Service associates
• Organize and direct service calls and case load assignments to ensure compliance with policies and procedures
• Monitor performance, provide coaching, and assist in staff selection and disciplinary actions

Required Qualifications and Education

• Preferred call center experience
• Management or supervisory experience in healthcare benefits or claims processing preferred
• Bachelor's Degree or applicable work experience
• Basic knowledge of MS Word and Excel required
• Ability to pass standardized testing and interviews