Service Optimization Analyst

Job Summary

A company is looking for a Service Optimization Analyst to analyze and optimize business application workflows.

Key Responsibilities

• Analyze operational workloads to understand and improve work performance
• Redesign workflows to reduce manual effort and enhance efficiency
• Collaborate with technical teams to implement automation and self-service solutions

Required Qualifications

• Bachelor's or Master's degree in Computer Science or relevant experience
• 5+ years of experience in operational analysis, IT operations, or application support
• Demonstrated experience in redesigning workflows to eliminate unnecessary processes
• Experience in evaluating operational workloads and implementing changes
• Strong understanding of operational workflows within IT or application environments