Service Optimization Specialist

Job Summary

A company is looking for a Service Optimization Specialist/Assistant Manager.

Key Responsibilities

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation
• Support end-to-end project management activities, including planning and cross-team coordination

Required Qualifications

• BS/BA Degree or higher in Business Administration or a related field
• Minimum 5+ years of experience in process improvement
• Strong proficiency in Microsoft Excel
• Knowledge of VISIO or any other flowcharting tool
• Ability to manage multiple projects and tasks simultaneously