Service Optimization Supervisor

Job Summary

A company is looking for a Supervisor, Service Optimization.

Key Responsibilities

• Oversee daily operations of the Customer Service Specialist team to meet Key Performance Indicators (KPIs)
• Manage recruitment, onboarding, and staff development while providing operational support for enterprise accounts
• Continuously review and improve business processes to enhance service delivery and client satisfaction

Required Qualifications

• BS/BA degree with 3-5 years of supervisory experience in a medical/dental claims operation preferred
• Expertise in medical, dental, FSA, and HRA claim processing principles
• Strong understanding of electronic claim transactions and healthcare code sets
• Experience with call center operations and statistical analysis preferred
• Knowledge of regulatory requirements including ACA, HIPAA, ERISA, and COBRA