Service Quality Coordinator

Job Summary

A company is looking for a Service Quality Coordinator for their Faculty Practice Plan.

Key Responsibilities:

• Manage patient complaint process and follow-up
• Coordinate reward and recognition program
• Assist with policy revisions, operational reports, and customer service classes

Required Qualifications:

• Registered Nurse with a Bachelor's degree in a health-related field or equivalent
• Minimum of three years' experience in the healthcare field
• Proficiency in Microsoft Office programs
• Strong organizational skills
• Ability to work independently and meet deadlines