Service Readiness Lead

Job Summary

A company is looking for a Service Readiness Lead to support a project implementing new time and attendance technology across the US and Canada.

Key Responsibilities

• Coordinate activities within the end-to-end Service Delivery project plan and provide status updates
• Oversee the creation and integration of process documentation, ensuring stakeholder review and approval
• Manage service rehearsal testing and collaborate with learning leads on training content for HR service delivery roles

Required Qualifications

• 8+ years of experience in Human Resources or HR Shared Services, focused on service delivery
• Experience in process documentation creation, including SOPs and training content
• Familiarity with contact centers (internal or 3rd party) is preferred
• Proven ability to develop strong working relationships and manage stakeholder engagement
• Technical aptitude with various systems and experience in project management is a plus