Service Representative

Job Summary

A company is looking for a Service Representative to work remotely in customer experience.

Key Responsibilities

• Research and resolve inquiries from customers and channel partners regarding finance products
• Document interactions and provide history for issue resolution
• Onboard and train new merchants while offering proactive services to existing customers

Required Qualifications

• Experience in a call queue environment
• Experience using multiple computer resources for information gathering and issue resolution
• Experience with technical online troubleshooting
• Bachelor's Degree or equivalent related work experience
• Ability to work in a remote team environment