Service Representative

Job Summary

A company is looking for a Service Representative to work remotely in the Contact Center for financial inquiries.

Key Responsibilities

• Research and resolve inquiries from customers and channel partners regarding finance products
• Document interactions and onboard/train new merchants while offering proactive services and solutions
• Troubleshoot customer issues on websites and systems, tracking trends for process improvement

Required Qualifications and Education

• Experience in a call queue environment
• Ability to use multiple computer resources for information gathering and issue resolution
• Experience with technical online troubleshooting
• Customer service experience in a financial environment is preferred
• Bachelor's degree or equivalent related work experience