Service Representative

Job Summary

A company is looking for a Service Representative (LATAM, Fully Remote).

Key Responsibilities

• Respond to inbound calls, texts, and emails from families with empathy and professionalism
• Manage key case stages including transportation dispatch, paperwork, scheduling cremation, and coordinating ashes return
• Collaborate with internal teams and external partners to ensure smooth case progression

Required Qualifications

• 2+ years in customer-facing, operations, or hospitality roles
• Ability to communicate clearly and build trust quickly
• Strong multitasking skills with a focus on accuracy
• Proactive and accountable in taking ownership of tasks
• Passionate about the mission and eager to contribute to a meaningful cause