Service Representative, Wisconsin Licensed

Job Summary

A company is looking for a Service Representative, Payment and Inforce Funding (Remote).

Key Responsibilities

• Process IGO and NIGO cases accurately and in compliance with service and regulatory standards
• Analyze case complexity and determine appropriate routing or resolution resources
• Handle sensitive communications and inquiries from internal and external customers efficiently

Required Qualifications

• High school diploma required; college degree preferred
• One to three years of customer service or financial service industry experience preferred
• Proficiency in office computer software, including email and spreadsheet programs required