Service Response Coordinator

Job Summary

Supporting Facilities Operations, the remote Service Response Coordinator will manage service technician dispatch for maintenance and repair requests, ensuring timely completion and customer satisfaction.

Key responsibilities

• Handle incoming inquiries regarding service maintenance and repair requests through various communication channels
• Dispatch service technicians/vendors promptly and communicate necessary information for effective service delivery
• Monitor and document the progression of work orders while following up to ensure service completion and customer satisfaction

Required qualifications

• Previous experience in a service dispatch or customer service role, preferably in a call center environment
• Experience in maintenance or manufacturing is highly preferred
• Strong multitasking abilities with a focus on prioritizing tasks based on urgency
• Exceptional customer service skills and a passion for enhancing the client experience
• Dependable with a strong attendance record and availability for a rotational after-hours on-call schedule