Service Scheduler

Job Summary

Working remotely with a preference for West Coast hours, the full-time Service Scheduler will coordinate and optimize schedules for Field Service Engineers, balancing customer needs and workforce availability to ensure efficient service delivery.

Key responsibilities:

• Coordinating and assigning work orders to Field Service Engineers based on scope and required skill sets
• Partnering with internal stakeholders to align resources and priorities for service delivery
• Monitoring scheduling exceptions and adjusting assignments to meet service demands and timelines

Required qualifications:

• Associate's degree or equivalent experience in customer service or project coordination
• 2+ years of experience in customer service and relationship-building in a fast-paced environment
• Experience coordinating schedules, projects, or resources across multiple priorities
• Proficiency with Microsoft Office and general business systems
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship