Service Scheduling Coordinator

Job Summary

A company is looking for a Service Scheduling Coordinator to support customers by coordinating service schedules and providing technical support.

Key Responsibilities

• Coordinate scheduling of routine maintenance and emergency service repairs with customers
• Review accounts based on trouble notifications and provide technical support to resolve issues
• Support field service technicians and discuss referral programs and new products with customers

Required Qualifications

• High School diploma or equivalent with 1-2 years of relevant customer service and scheduling experience
• Ability to communicate effectively and professionally with customers
• Proficient in company-specific monitoring center software for CRM and scheduling
• Basic technical ability to understand and explain necessary steps to customers
• Must complete ADC Technician Certification training within 90 days