Service Specialist

Job Summary

Service Specialist, a temporary full-time position responsible for delivering exceptional customer support through various communication channels, resolving client inquiries, and maintaining accurate documentation.

Key Responsibilities

• Provide high-quality support for product-related questions and service requests
• Respond to customer inquiries through multiple communication platforms in a timely manner
• Document all customer interactions accurately within internal systems

Required Qualifications

• High School Diploma or GED
• 2+ years of experience in answering frontline calls and emails
• Bachelor's Degree preferred
• Ability to work independently while meeting SLAs/KPIs
• Highly responsible/accountable