Service Specialist - Incident Response

Job Summary

A company is looking for a Service Specialist - Training and Incident Response.

Key Responsibilities

• Provide case management and full-cycle case fulfillment for client organizational service requests
• Assist in the recruitment process for behavioral health providers and maintain provider relationships
• Document case management activities and ensure accurate data entry for reporting purposes

Required Qualifications

• High school diploma required; BA/BS degree in a related field preferred
• Experience with Microsoft Suite and Smartsheet programs
• Professional call center or scheduling experience is a plus
• Ability to work independently and collaboratively in a team environment
• Must have a reliable internet connection