Service Specialist - Incident Response

Job Summary

A company is looking for a Service Specialist - Training and Incident Response to work remotely.

Key Responsibilities

• Manage client organizational service requests and document case management activities
• Assist in the recruitment process and maintain provider relationships
• Respond to after-hours Critical Incident Stress Debriefing (CISD) calls and coordinate necessary services

Required Qualifications

• High school diploma required; BA/BS degree preferred in relevant fields
• Experience with Microsoft Suite and Smartsheet programs
• Professional call center/scheduling experience is a plus
• Ability to work independently and collaboratively in a team environment
• Must have a reliable internet connection